1-year
warranty.

What's covered

Faults in materials or workmanship in the TokoBot device, its power adapter and Wi-Fi module, under normal use in a store, for 1 year from delivery. The device is designed and built by MindSpeakAI Labs; we handle all warranty claims for you.

What we do

We repair the device or replace it with a new or refurbished one of the same model, at no cost to you, including pickup and return delivery. A replacement is covered for the rest of the original warranty period.

What isn't covered

• Physical damage from drops or impact, liquid damage, fire, or power surges
• Devices that have been opened, modified or repaired by someone other than us
• Use with a power adapter other than the one supplied
• Normal wear and tear, such as scratches on the casing
• Third-party services you connect, such as AI, phone, WhatsApp or delivery app accounts, which are covered by those providers

How to claim

Email tokomenus@gmail.com with your order details, the device's serial number (on the label underneath), and a short description or video of the problem. We'll try to fix it remotely first; if we can't, we arrange a pickup.

Software

TokoBots software updates are free and arrive over the air for as long as the device is supported, including after the warranty ends.

Your other rights

This warranty is in addition to your rights under Indian consumer protection law, not instead of them.

Contact and grievances

Questions, complaints or requests about this policy go to the seller below. We acknowledge grievances within 48 hours and aim to resolve them within one month.

• Seller: TokoMenus
• Email: tokomenus@gmail.com