Returns &
refunds.

Cancelling an order

You can cancel any time before your device is dispatched by emailing tokomenus@gmail.com. You get a full refund. After dispatch, you can still return the device as described below.

Damaged, defective or wrong item

If your device arrives damaged, doesn't work, or isn't what you ordered, tell us within 7 days of delivery. We'll arrange a pickup and send a replacement, or refund you in full if you prefer.

Returning a device that works

If TokoBots isn't right for your store, you can return it within 7 days of delivery for a full refund, as long as the device, power adapter and Wi-Fi module come back undamaged and complete. We arrange the pickup.

How refunds are paid

Once we receive the returned device (or cancel an order before dispatch), we refund the full amount you paid, including GST and delivery, to your original payment method within 7 working days. Your bank may take a few more days to show it.

What isn't refunded by us

• TokoBots software is free with TokoMenus, so there are no software fees to refund.
• Charges from AI, phone or messaging providers you connect are paid to those providers directly and follow their own refund terms.

After 7 days

Faults after the first 7 days are covered by the 1-year warranty, which repairs or replaces the device.

Contact and grievances

Questions, complaints or requests about this policy go to the seller below. We acknowledge grievances within 48 hours and aim to resolve them within one month.

• Seller: TokoMenus
• Email: tokomenus@gmail.com